Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
I. Erroneous Purchases:
i. Due to the nature of our business, should you have purchased a course erroneously and have not started the course, we will refund the amount in full.*,**
ii. Should you have purchased the incorrect course and wish to have this error on your part corrected to reflect the intended purchase, an administrative fee of R100.00 per course per correction/per purchase will be levied to cover the costs of the 3rd Party responsible for the technical administration of the website. A claim of force majeure will not be entertained by Software Development Online.
iii. All tests/quizzes need to be completed in full. A student cannot leave the test after it is started. Leaving the test before it is completed will result in a zero [0] score for the test, resulting in a lower final grade. Software Development Online will not be held liable for incompletion of a test/quiz.***
iiii. Should a student have used an incorrect email address an administrative fee of R100.00 will be levied to change these details.
iiiii. Where students have been enrolled as a group, the details of these students will be used by our IT administration to enroll those students. Should those details be incorrect, there will be an administrative fee of R100.00 to change the details.
iiiiii. Should a student not follow the correct channels to receive assistance (Email, WhatsApp Technical/IT) then the purchase shall be considered complete.
II. Reenrolment:
i. Should a student fail to pass any course and wish to re-take the course, the course will need to be reset for the individual student.
ii. The request to reset/reenrol should be addressed to info@ywyway.com, Attention: The Registrar, with Subject: Reenrolment Request
iii. The cost of resetting the course will carry an administrative levy of
50% of the cost of the course.
III. Changes to Certificates:
i.a To ensure the continuity and authenticity of the traceability of our certificates, once the original version has been generated, we cannot manually change any details on the registration and therefore the certificate.
i.b. Should a student/user wish to have alternate details on the final certificate, the entire user profile will need to be -generated and the course, including the tests, re-taken.
i.c Where it is found that a certificate has been altered by the end-user in any way, that user will be blacklisted and the certificate will be removed from our system, rendering the certificate null and void.
i.d Should a student have used an incorrect spelling, incorrect capitalization, incorrect first/1st name, an administrative fee of R100.00 will be levied to change these details.
Multiple Users:
Although a single entity is entitled to purchase multiple courses for several students, it is however not permissible for a single entity to allow several students to do one course as a whole under the registration details of the entity.
ii Should Software Development Online be made aware of such practices, all the users and the entity will be blocked for life and all training undertaken revoked,
with no refund.
*If you have contacted us within 24hrs of your
purchase, by sending an email with your order number to: info@ywyway.com with the Subject Line: REFUND REQUESTED
** Refund amount will be Total payment minus
any costs incurred by Software Development Online such as payment portal, bank fees and
any other related costs.
***A hard reset can be done for the test/quiz,
at an additional cost of 50% of the cost of the course
Last updated: 20 December 2023 at 09:00 (UTC+2)
